Shipping Policy

Standard Shipping in the USA

KANDU charges a flat shipping rate of $20.00 per order. For your convenience, you will receive an email when your order is being prepared for shipment which will include tracking information, so you know where your package is all the way up to the point of delivery. Please note, processing and preparing your package for delivery may take up to 5 business days and tracking information only becomes available after your order has finished processing and leaves our warehouse. Once shipped, orders generally take less than 5 days to arrive (not including processing). If you are in need of a rush order, please contact us and we will try to accommodate your needs (additional charges will apply).


International Shipping 

KANDU charges a flat shipping fee of $50.00 US dollars per bag. Buyer will
be accountable for any duties, taxes or any other fees collected from the country of destination.

 


Other Terms and Conditions

Orders are normally processed within three business days (Monday - Friday), provided the items are in stock and there are no problems with payment/payer verification. Kandu Collections does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Once a package is dropped off to our carrier for delivery, we will not have any control over the package and cannot guarantee the condition of the shipment. In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute to the best of our abilities, but we will not be held liable or responsible for carrier delays or errors. To CANCEL or MODIFY your order, please contact us and will do our best to accommodate your needs, but we cannot guarantee any cancellations or modifications post-shipment.